NITORI is pleased to now offer Cash On Delivery Method (COD).
HOW DOES IT WORK?
Cash On Delivery are available for orders that ease for customer online purchase.
Place your orders at nitori.com.vn and upon check out, you will be prompted to selected a payment method. Choose Cash on Delivery (COD) Method.
CAN A CUSTOMER REFUSE TO PAY AND RECEIVE FOR A COD ORDER?
Yes, but only valid reason to refuse to receive and pay for a COD order is for wrong product/s or damaged products delivered (ie. orders delivered are not what was actually ordered). In this case, kindly inform the rider of the reason for refusing to receive and pay. So that, the order can be returned to us quickly for immediate remedying.
WHEN WILL MY ORDER BE DELIVERED AND HOW WILL I BE NOTIFIED?
After you have placed your order, we will process your order and once orders are dispatched, we will be sending you an email regarding your tracking details. Our logistics partner will contact you by Mobile phone / SMS on the day of the delivery. Kindly reply as soon as possible to facilitate immediate delivery.
In the event that the parcel is undeliverable (where the carrier has made reasonable attempts to deliver the parcel, but it is either refused or no delivery can be made), the account will be evaluated and may be barred from placing further COD orders.
WHAT ARE THE TERMS & CONDITIONS?
Our designated courier shall contact you and give a scheduled range of what time on the delivery day they will be able to delivery your parcel and collect the payment. Customers are expected to prepare the amount due for collection at the time of delivery.
To facilitate a faster and smoother process, it would be appreciated if the consumer could prepare the exact amount needed to be collected; in case that a change would be needed, please advise your local delivery guy to prepare change for a specified amount once they contact you for delivery schedule.