Delivery and shipping services for online orders will be provided by our partners.
To ensure a comfortable online shopping experience for our customers, we take extra care and precaution to ensure that your parcel is shipped out in good condition and is handled appropriately by our delivery partners.
All orders will be processed within 72 hours and subsequently handed over to our delivery partners.
**Please be advised that we exclusively communicate order notifications and updates via email, and not through phone calls.
**Please be advised that we do not support express delivery services, including Grab, Lalamove, and similar providers.
**Please check on the Delivery Method before proceed online purchase. Our delivery partners are only authorized to deliver to the designated address. If you require assistance with transporting goods upstairs, kindly make separate negotiations directly with them.
Area of Coverage
Drop off Delivery Method
Click here fo more details shipping zones
Home decoration & fashion products can be delivered nationwide. The delivery charges are as below.
*Note: For Drop off Delivery Method, the maximum weight per 1 order is 30kg.
**Shipping charges may vary if your order includes products dispatched from two different locations.
The delivery time for this method is dependent on the delivery address:
- Ho Chi Minh City and Binh Duong: 3 to 5 days from the date the packages are sent to the delivery partner (excluding Sundays and holidays).
- Southern and Central provinces: 7 to 9 days from the date the packages are sent to the delivery partner (excluding Sundays and holidays).
- Northern provinces: 13 to 15 days from the date the packages are sent to the delivery partner (excluding Sundays and holidays).
**Deliveries are made exclusively during business hours.
Delivery with Assembly Method
Furniture delivery and assembly services are exclusively available in Ho Chi Minh City and Binh Duong Province.
The transportation charges are starting at VDN 500,000 per trip for the delivery and assembly of furniture and for products that are marked with
'Delivery type: DeliverywithAssembly'.
*Note: For Delivery with Assembly Method, the maximum weight per 1 order is 100kg
Delivery times for this method are contingent upon stock availability and our scheduled delivery days. We will contact you to inform you of the specific delivery date. The delivery schedule will be communicated with a minimum notice of one day in advance or on the morning of the same day. Therefore, please ensure that you are available to receive the delivery at any time on the specified date.
**Deliveries are made exclusively during business hours..
**Important Notice: Please Read Carefully Before Making a Purchase
1. The delivery schedule will be communicated with a minimum notice of one day in advance or on the morning of the same day.
2. Should the customer request to reschedule delivery less than three days before the expected date, an additional fee will be levied.
3. On the scheduled delivery day, it is imperative that the customer is present to receive the goods and oversee their installation.
*If the customer is unavailable on the delivery day, the delivery will be postponed for at least one week.
4. Please ensure a secure delivery route and refrain from placing valuable items along this path.
*Failure to secure the delivery route may lead to damages to the customer's personal belongings.
5. We do not utilize cable hoists and do not offer installation or relocation services for items and equipment beyond those delivered.
6. The warranty does not extend to products used for commercial purposes such as in shops or hotels.
7. Kindly obtain approval in advance from the Building Manager to facilitate entry of the truck into the loading and unloading area.
8. If the truck is unable to access the delivery area (due to constraints such as low or narrow entrances), our delivery personnel will arrange for a tricycle or small truck at an additional cost.
*Customers are required to settle the surcharge for the tricycle or small truck in cash on the day of delivery.
If you are a customer who's residing outside our Delivery Area and are looking to purchase NITORI's furniture, we understand your frustration and would like to apologize for the inconvenience that we have caused you. We are working on expanding our coverage area to other regions soon.
Cancellation of Furniture Delivery
Orders of ready stock furniture can be cancelled 8 days before the date of delivery. E-mail us at nrv_ec-inquiry@nitori.com.vn with your order number and state your reason for cancellation. A refund will then be processed accordingly.
Duration of Delivery for Ready Stock Items
Up to 14 working days.
If a delivery attempted by our courier partner is marked as failed or unsuccessful, kindly contact us at nrv_ec-inquiry@nitori.com.vn immediately and arrange for a second delivery. If you are unable to receive your delivery, get in touch with us at nrv_ec-inquiry@nitori.com.vn
Do feel free to contact us at nrv_ec-inquiry@nitori.com.vn for further inquiries.