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Shipping Information

Delivery and Shipping service will be provided from our partners.

Aiming to provide our customers with a comfortable online shopping experience, we take extra care and precaution to ensure that your parcel is shipped out in good condition and is handled accordingly by our delivery partners.

All orders will be processed in 72 hours and to be handed over to our delivery partners and they will contact you soon. This is to schedule your delivery as well as inform you about payment for delivery charge.

**Please check on the Delivery Method before proceed online purchase.

Area of Coverage

Drop off Delivery Method
Click here fo more details shipping zones

Décor & home fashion products can be shipped throughout Ho Chi Minh city and the North of Vietnam ONLY. The delivery charges are as below. 

Delivery with Assembly Method

Furniture delivery and assembly services are accessible in a number of places throughout Ho Chi Minh City and Binh Duong Province. 

The transportation charges are starting at VDN 500,000 per trip for the delivery and assembly of furniture and for products that are marked with
'Delivery type: DeliverywithAssembly'.

If you are a customer who's residing outside our Delivery Area and are looking to purchase NITORI's furniture, we understand your frustration and would like to apologise for the inconvenience that we have caused you. We are working on expanding our coverage area to other regions soon.

Cancellation of Furniture Delivery

Orders of ready stock furniture can be cancelled 8 days before the date of delivery. E-mail us at nrv_ec-inquiry@nitori.com.vn with your order number and state your reason for cancellation. A refund will then be processed accordingly.

Duration of Delivery for Ready Stock Items

Up to 14 working days.

If a delivery attempted by our courier partner is marked as failed or unsuccessful, kindly contact our customer service immediately and arrange for a second delivery. If you are unable to receive your delivery, get in touch with our customer service.

Do feel free to contact us at nrv_ec-inquiry@nitori.com.vn for further inquiries.