Buying
1. How do I order online?
In order to make a purchase on the Website, you will need to register for an account with NITORI. When you have created an account, you can 'add to cart' the products that you are interested in and 'proceed to check out'. Key in your details (full name, shipping information, contact no., etc.) and proceed to the payment options. Select your preferred payment method and you will be directed to Shopify's secure payment gateway channel. Your order will be completed when the transaction is done.
2. Is the stock available?
Products that can be added to cart, and those that are under the 'ON SALE' category are available for purchase. The remainder of the stocks that are labelled as coming soon will be replenished towards the opening of NITORI Vietnam's physical store.
3. What payment methods do you accept?
We accept payments from Credit and Debit Cards, QR Code, Bank Transfers and Cash on Delivery.
4. Are there any instalment options?
We do not provide instalments. You can, however, check out using a credit card for instalments.
5. How do I cancel my order?
Please email our customer service team at nrv_ec-inquiry@nitori.com.vn with your order details.
6. Do you charge taxes?
Our taxation policy is compliance with the government's requirements. The VAT is already included in the pricing that we publish on our products.
7. How can I find out the status of my order?
Kindly navigate to the Tracking Order page and key in your tracking number or drop us an email at nrv_ec-inquiry@nitori.com.vn for us to share the delivery status and shipment tracking ID.
8. Can I purchase furniture online?
Yes, after the launch of our physical store, online purchases can be collected in-store if you have selected the 'self pickup' option during check out. This option will only be visible for products that are available in-store. Simply present your order details to our Customer Service representatives in-store and collect your order.
9. When will the stocks be replenished?
Our stocks will be gradually replenished towards the launch of our physical store.
Delivery
1. How long does it take to deliver my order?
Up to 14 working days for furniture and other bulk items.
2. Do you provide delivery and assembly services?
Delivery and Shipping service will be provided from our partners. All orders will be processed in 72 hours and to be handed over to our delivery partners and they will contact you soon. This is to schedule your delivery as well as inform you about payment for delivery charge.
Return & Refunds
1. How do I return a product?
Reach out to us at nrv_ec-inquiry@nitori.com.vn with a proof of purchase (Invoice) and a few photos to indicate the condition of the goods and inform us on why you’d like to return the item. Our customer service team will assist you. For further details, refer to our Return Policy.
2. How do I register for warranty?
Warranty is automatic with purchase and is based on your Order ID or Invoice No. For more details regarding the warranty period of the goods that you have purchased, or to claim warranty, drop us an email at Contact us.
3. I am not happy with my purchase. Can I get an exchange?
We want our customers to be completely satisfied with each purchase. Hence, we recommend inspecting the items upon delivery, to ensure you are happy with their condition and operation. If you're not content with the state of your new purchase, please refer to our Return Policy.
4. Can I return my online purchase at a nearby store?
Unfortunately, orders made via the website are not able to be returned to our physical stores at this moment. However, we are working on being able to offer this in the future.